ZENTO GLOBAL TERMS AND CONDITIONS

Effective Date: 9 August 2026

1. WHO WE ARE
These Terms & Conditions are issued by Zento Global Solutions Pty Ltd, ABN 34 610 060 690, trading as Zento Global, referred to in these Terms as Zento Global, we, us or our.
These Terms govern your access to and use of our website, content, digital platforms, programs, coaching, advisory services, workshops, events, communities, resources and other products or services we make available.
Our primary website is zentoglobal.com.
By accessing our website, purchasing from us, enrolling in a program, participating in a service or otherwise using our content or platforms, you agree to these Terms where they apply to your interaction with us.

2. SCOPE OF THESE TERMS
These Terms apply to Zento Global activities including:
a) our website and website content
b) online programs, courses and learning experiences
c) coaching, mentoring and advisory services
d) workshops, webinars, masterclasses and events
e) digital products, downloads, templates, assessments and resources
f) online communities and member areas
g) email communications and educational content
h) free resources and lead magnets
i) business and leadership programs delivered to individuals or organisations
j) customised programs and services delivered to corporate clients
k) any other product or service expressly stated to be subject to these Terms.
Specific products or services might also be subject to an offer, proposal, order form, statement of work, checkout page or separate agreement.
Where specific terms have been agreed for a particular product or service, those specific terms apply to the extent of any inconsistency with these general Terms.

3. WEBSITE USE
You agree to use our website and platforms lawfully and in a manner which does not infringe the rights of Zento Global or another person.
You must not:
a) interfere with the operation or security of our website or platforms
b) attempt to gain unauthorised access to restricted areas, accounts or systems
c) introduce malicious software or harmful code
d) scrape, harvest or systematically extract our content or data without written permission
e) impersonate another person
f) use our website or content for unlawful, fraudulent or misleading purposes
g) reproduce or exploit our intellectual property contrary to these Terms.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.

4. INFORMATION ON OUR WEBSITE
We take reasonable steps to ensure information published by Zento Global is accurate and current.
Business, leadership, technology and other subjects covered by our content change over time. We do not warrant every piece of information will remain current, complete or suitable for every circumstance.
Website content is general information unless we expressly agree to provide specific professional or advisory services to you.
Our Disclaimer forms part of the conditions governing your use of our content.

5. PURCHASES AND CONTRACT FORMATION
Where you purchase a product or service through our website or another Zento Global sales process, a contract is formed when we accept your order, enrolment or engagement.
The specific description, inclusions, duration and price of the product or service will be those stated on the applicable sales page, proposal, order form, checkout page or other offer documentation at the time of purchase.
You are responsible for reviewing this information before purchasing.

6. PRICING AND PAYMENT
Prices are displayed or quoted in the currency stated at the time of purchase.
Applicable taxes, including GST where required, will be handled in accordance with applicable law and the information provided at purchase.
Payment must be made using an approved payment method.
Where we offer a payment plan, you remain responsible for all payments due under the agreed payment plan unless otherwise required by law or agreed by us in writing.
Payment processing might be provided by third-party payment providers. Your use of those services is also subject to the relevant provider’s terms and privacy practices.

7. PROGRAMS, COACHING AND SERVICES
The specific inclusions of a Zento Global program, coaching engagement or service are described in the applicable offer, proposal, sales page or agreement.
Depending on the service purchased, this might include:
a) digital learning content
b) individual or group coaching
c) advisory sessions
d) workshops or masterclasses
e) assessments or reports
f) templates, tools and resources
g) community access
h) events
i) other services identified in the relevant offer.
We might improve or update the way a program or service is delivered provided this does not materially reduce what you have purchased.

8. PARTICIPANT RESPONSIBILITIES
Where you participate in a program, coaching engagement, community or other interactive service, you agree to:
a) participate respectfully and professionally
b) provide accurate information where reasonably required for delivery of the service
c) maintain the confidentiality of other participants where appropriate
d) not record private, group or coaching sessions without permission
e) protect your account and login credentials
f) comply with reasonable program or community rules
g) take responsibility for your own decisions, actions and implementation.

9. COACHING AND ADVISORY SERVICES
Our coaching, business education and advisory services are designed to support thinking, decision-making, leadership and business development.
Unless expressly stated otherwise in a separate engagement, Zento Global does not provide legal, accounting, taxation, investment, medical, psychological or other regulated professional advice.
You remain responsible for your business and personal decisions and should obtain appropriately qualified professional advice where required.

10. RESULTS AND NO GUARANTEES
We do not guarantee any particular commercial, financial, leadership, operational, personal or other outcome from using our content, products or services.
Business results depend on many factors outside our control, including your decisions, implementation, business circumstances, market conditions, team, resources and external events.
Testimonials, case studies and examples describe individual experiences. They do not constitute a promise or guarantee of equivalent results.

11. DIGITAL ACCESS AND ACCOUNT SECURITY
Access to paid digital content is granted according to the access period specified when you purchase.
Unless expressly agreed otherwise, access is personal to the registered participant.
You must not share your login credentials or permit another person to access paid content through your account.
For organisational or team programs, access is limited to the number of participants or users agreed with Zento Global.
We might suspend access where we reasonably believe credentials or content are being shared without permission.

12. INTELLECTUAL PROPERTY
Unless otherwise stated, all intellectual property associated with Zento Global and our products and services is owned by or licensed to Zento Global Solutions Pty Ltd.
This includes our:
a) written content
b) videos and recordings
c) frameworks and methodologies
d) training materials
e) presentations
f) workbooks
g) templates and tools
h) graphics and designs
i) assessments
j) program structures
k) branding
l) website content
m) proprietary concepts and materials.
Purchasing or accessing our content does not transfer ownership of our intellectual property to you.
We grant you a limited, revocable, non-exclusive and non-transferable licence to use the content supplied to you for the purpose for which it was provided.
Unless we give prior written permission, you must not:
a) reproduce or republish our content
b) distribute it to others
c) sell, sublicense or commercially exploit it
d) use it to create or deliver your own training, coaching, consulting or educational products
e) create derivative commercial products from it
f) upload paid or proprietary materials to public platforms
g) represent our intellectual property as your own.
Where Zento Global provides materials to an organisational client for internal use, the permitted use will be determined by the relevant client agreement.

13. ARTIFICIAL INTELLIGENCE AND OUR INTELLECTUAL PROPERTY
Unless we expressly permit it, you must not upload substantial portions of our proprietary paid materials, frameworks, workbooks, training content or other protected intellectual property to generative artificial intelligence systems for the purpose of reproducing, adapting, training on, extracting or creating derivative versions of our intellectual property.
This does not prevent reasonable personal use of AI tools to help you apply your own learning where you do not disclose or reproduce our proprietary materials beyond what is reasonably necessary for that personal use.

14. USER CONTENT
You might provide comments, feedback, reviews, questions, reflections or other content through our platforms or services.
You remain responsible for content you submit and confirm you have the right to provide it.
You must not submit content which:
a) infringes another person’s intellectual property or privacy
b) is unlawful or defamatory
c) contains malicious software
d) is discriminatory, threatening or harassing
e) is deliberately misleading.
We reserve the right to moderate or remove inappropriate content.

15. TESTIMONIALS AND CASE STUDIES
If you voluntarily provide a testimonial, review, interview or recorded contribution for promotional use, you give us permission to use the material for Zento Global marketing and communications in the form agreed with you.
We might use de-identified or aggregated program feedback and results where individuals and organisations are not reasonably identifiable.
Where identifiable client information, confidential business information, names, photographs or video are to be used in a case study or promotional material, we will obtain appropriate permission.

16. COMMUNITY CONDUCT
Where a Zento Global product includes access to a community, group or interactive forum, participants must treat other members and facilitators respectfully.
Harassment, discrimination, threatening behaviour, deliberate disruption, unauthorised promotion or conduct which materially interferes with other participants’ experience is prohibited.
We might moderate content or remove a participant from a community where reasonably necessary to protect the community or enforce these Terms.

17. CONFIDENTIALITY
During coaching, advisory work, programs or group sessions, you might receive confidential information belonging to Zento Global or other participants.
You agree not to disclose confidential information without permission unless disclosure is required by law.
Participants in group environments are also expected to respect the confidentiality of information shared by others.
Zento Global will take reasonable steps to protect confidential information provided to us, subject to our legal obligations and Privacy Policy.

18. THIRD-PARTY SERVICES
We use third-party services to operate parts of our business, including website, learning, communication, payment, analytics and conferencing technologies.
Availability of these services is outside our direct control.
Your use of a third-party platform might also be subject to that provider’s terms.
We are not responsible for third-party content, services or websites except to the extent required by applicable law.

19. LINKS AND RECOMMENDATIONS
Our website and content might contain links to third-party resources, products or services.
A link or reference does not constitute a guarantee of the third party or its products.
You are responsible for assessing whether a third-party product or service is suitable for you.
Where we receive an affiliate commission or other commercial benefit from a recommendation, we will disclose this where required.

20. CANCELLATIONS, REFUNDS AND RESCHEDULING
Cancellation, refund and rescheduling conditions specific to a product or service will be stated in the relevant offer, proposal, agreement or checkout process.
Unless otherwise stated, we do not provide refunds solely because you change your mind after receiving access to digital content or commencing a service.
Nothing in this clause excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or another law which cannot lawfully be excluded.

21. CONSUMER RIGHTS AND INTERNATIONAL CUSTOMERS
Zento Global Solutions Pty Ltd is an Australian company and our products and services are supplied from Australia unless expressly agreed otherwise.
Where the Australian Consumer Law applies, our goods and services come with consumer guarantees and other rights and remedies which cannot lawfully be excluded, restricted or modified.
Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or protection available to you under the Australian Consumer Law or another applicable law which cannot lawfully be excluded, restricted or modified.
If you access or purchase our products or services from outside Australia, mandatory consumer protection laws in your country, state or jurisdiction might also apply.
Where a mandatory local law gives you rights which cannot legally be waived or excluded by contract, nothing in these Terms is intended to waive or exclude those rights.
The application of mandatory local consumer rights does not otherwise change the governing law agreed under these Terms.

22. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Zento Global is not liable for loss arising from:
a) decisions you make based solely on general educational content
b) your failure to implement or correctly apply information
c) circumstances outside our reasonable control
d) unauthorised use of your account caused by your failure to protect your credentials
e) interruption or failure of third-party systems outside our reasonable control.
Nothing in these Terms excludes liability which cannot lawfully be excluded.
Where liability can lawfully be limited, our aggregate liability arising from a particular paid product or service will not exceed the amount paid by you for that product or service.

23. TECHNOLOGY AND AVAILABILITY
We take reasonable steps to maintain access to our website and digital services but do not guarantee uninterrupted availability.
Maintenance, technical failures, cyber incidents, internet outages or failures of third-party providers might temporarily affect access.
Where a material interruption affects a paid service, we will take reasonable steps to restore access or provide an appropriate alternative where required.

24. TERMINATION
We might suspend or terminate access to a product, program, community or platform where you materially breach these Terms, fail to make agreed payments, infringe our intellectual property, misuse our systems or engage in serious misconduct.
Where appropriate, we will provide reasonable notice and an opportunity to remedy the breach.
Immediate suspension or termination might occur where reasonably necessary to protect our intellectual property, systems, people, participants or business.
Termination does not affect rights or obligations which accrued before termination.

25. FORCE MAJEURE
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, government action, serious illness, telecommunications failure, platform failure, industrial action or other events which reasonably prevent performance.
We will take reasonable steps to minimise disruption and resume performance where practicable.

26. CHANGES TO THESE TERMS
We might update these Terms from time to time.
The current version will be published on our website with its effective date.
Changes will apply prospectively. Material changes affecting an existing paid engagement will not retrospectively remove contractual rights already acquired unless agreed with you or permitted by law.

27. SEVERABILITY
If any provision of these Terms is invalid or unenforceable, the remaining provisions continue in effect.

28. WAIVER
A failure or delay in exercising a right under these Terms does not waive that right.

29. ENTIRE AGREEMENT
For website use, these Terms together with our Privacy Policy and Disclaimer form the applicable general terms.
For paid services, these Terms operate together with the applicable proposal, offer, checkout terms, order form or separate agreement.

30. GOVERNING LAW AND INTERNATIONAL CUSTOMERS
These Terms and any contract formed under them are governed by the laws of Western Australia, Australia.
Subject to any mandatory rights or jurisdictional protections available to you under applicable law, you and Zento Global submit to the jurisdiction of the courts and tribunals of Western Australia.
If you are located outside Australia, nothing in this clause prevents you from exercising a mandatory right or remedy available under the laws of your country, state or jurisdiction where that right or remedy cannot legally be excluded by agreement.

31. CONTACT
Zento Global Solutions Pty Ltd
ABN 34 610 060 690
Trading as Zento Global

Website: zentoglobal.com

Effective Date: 9 August 2026
Terms & Conditions v2.0 

©Zento Global | All rights reserved | www.zentoglobal.com | Terms v2.0 – 9 August 2026